Equinox shop1/4/2024 ![]() Use the original packaging or other protective packaging to ship your item back to us to the address on the pre-paid shipping label.There is $10 restocking fee for products and items returned. Check your inbox for a FedEx return shipping label. Select the items you would like to return along with the reason for return. Log into The Shop at Equinox's Return Center with your email and your order number.We do not offer any exchanges for any items sold on our website. We are not responsible for any packages lost in shipment without proof of tracking. We reserve the right not to accept any items returned to us that does not comply with our Retail Terms of & Return Policy. We do not accept returns of items shipped directly from our vendor partners at our in-Club Shops or online. Onward Package Protection is not eligible for refund.Īdditionally, items shipped directly from our vendor partners must be returned directly to that vendor, per the instructions provided on their separate email confirmation. The following items are not eligible for return: (i) any worn, washed, soiled, missing, and/or damaged goods or items, (ii) items marked as final sale or on sale, (iii) cosmetics or beauty products, (iv) jewelry, (v) water bottles, (vi) heart rate, other wearable fitness monitors, or any other electronics, (vii) any personal protective equipment (such as face masks, sanitary wipes/sprays, etc.) (vii) gift cards and promotional gift cards and (viii) any other items noted as unreturnable from time to time. Products And Items Not Eligible For Return. domestic addresses only.Īll items purchased at a physical The Shop at Equinox location must be returned in-store, at any The Shop at Equinox location. ![]() ![]() Please note that products and items purchased from The Shop at Equinox can only be shipped and receive returns from U.S. ![]() In order to be eligible for return, all items must be unworn with the original tags attached and in original packaging. Once you have requested a return, you have 5 business days to ship the item(s). If you are not satisfied with the product or item you purchased from The Shop at Equinox, you have 30 days from your date of purchase if you purchased from a The Shop at Equinox location, or from the date you receive your purchase if you purchased online, to request a return online or return your product or item to a The Shop at Equinox location. ![]()
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